“If people are forced to hide their feelings, their energy will leak out in negative and insidious ways, sabotaging your efforts and theirs. Uncovering the real issue happens when people feel safe enough to be vulnerable.
How do you help someone do that? Repeat back what you’re hearing. Be a mirror. But there’s a hard part too: Managing your own discomfort. Can you be OK with the feelings of others? Can you listen without judging? Can you listen even though you might feel threatened?”” —HBR